Frustration

Understanding Operator Fatigue, Frustration, and Cognitive Workload in Tactical Cybersecurity Operations

Abstract:

While the human factors of mission critical systemd weapons systems have been extensively studied, there has been little work on cyber operations. As with any system, the perfect storm of complex tasks in a high-risk environment takes an incredible toll on human operators, leading to errors, decreased performance, and burnout. An extensive studtacticaly of  cyber operations at the National Security Agency found that operator fatigue,  frustration,  and  cognitive  workload  significantly  increase  over  the  course  of  an operation. A discussion of these findings helps us understand the impact that the high-stress, high-risk environment of tactical cyber operations has on its ops such as air traffic control anerators.

Published In

Volume 16, Issue 2

Journal of Information Warfare

The definitive publication for the best and latest research and analysis on information warfare, information operations, and cyber crime. Available in traditional hard copy or online.

Keywords

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AI
APT

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B

C
C2
C2S
CDX
CIA
CIP
CPS

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DNS
DoD
DoS

E

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F

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ICS

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PDA

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The definitive publication for the best and latest research and analysis on information warfare, information operations, and cyber crime. Available in traditional hard copy or online.

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